What do I do if the person who needs to fill out the questionnaire does not have access to CompliancePro®?
You have two choices. First, you can add that user to the list of users that do have access, but the more likely possibility would be to locate the expected Questionnaire in the reports menu. The Report that will generate this is called “Questionnaire – Manual Data Entry”. You can generate a copy of the questionnaire in PDF and print it or email it to the intended employee.
My supervisor instructed me to go to the Calendar and create a workbook for someone, however when I log in to CompliancePro®, I am unable to locate the Calendar tab.
Your System Role doesn’t match up with what you are being asked to do. Check with your CompliancePro® administrator to adjust your User rights within the system. To Create new workbooks, you need to be either a Mid Level End User or a Compliance Officer.
When sending a multi-page pdf report to the printer, the printer pauses after each page. This ultimately causes the report to use an exorbitant amount of time to print. What can I do to speed up the printing process?
The problem is related to the printer driver, which is likely the standard driver packaged with Windows. Install the printer using the manufacturer’s printer driver which may be found via the manufacturer’s website.
Text in a report has a small box printing around each line. Why does this happen and what can I do to remove it?
The problem is related to the printer driver, which is likely the standard driver packaged with Windows. Install the printer using the manufacturer’s printer driver which may be found via the manufacturer’s website.
I need to add additional corrective action information to a issue that was created in a workbook, but the workbook has been released and no longer shows up on my Home Tab?
Mid Level End Users and Compliance Officers can open issue management screens from a tab called Issue Summary. In this screen you can edit any issue based up on its area and subarea.
