By Gary Reed, Vice President – Customer Care Services
“Thank you for calling American Bank Systems, this is Customer Care, how can I help you? Hmm… your program is locked up? Have you rebooted?”
Gone are the days of simple solutions to issues called into our Customer Care team. When I first started with American Bank Systems, we were still mostly using MS-DOS to troubleshoot problems. We had one computer to send e-mails to our customers and sent system updates via snail-mail on 3½ inch floppy disks. We thought Windows 3.11 was a pretty good system and 4 megabytes of RAM was awesome. All support was done by phone and remote access was not an option.
Today, supporting our clients has totally changed. Technological advances made to such things as computer operating systems, servers, web-based applications, and downloads with core systems have increased the complexity of the issues we see. These advances have also increased our ability to assist our clients.
To ensure that we provide the best level of Customer Care to our clients, we conduct ongoing training for our Customer Care team on our products as well as techniques to provide better support. Along with education, experience supporting our customer is the backbone to our team. Our team has a combined experience of more than 50 years supporting our clients. Adding to that experience, our technology and compliance experts provide ongoing support to Customer Care and are available to our clients, too.
As more things change, some things remain the same. American Bank Systems develops new products and enhances our existing products to keep up with changes in technology, compliance and the needs of our customers. We are committed to providing the best customer care for our clients – regardless of upgrades to technology, regulatory revisions, or other changes. Who knows, maybe in the next 25 years we will be able to teleport a Customer Care member to your bank for help. Until then, you can reach out to our Customer Care team at (405)605-7000 or by email at firstname.lastname@example.org. For clients needing support after hours, a team member is available via our support cell!
Not yet a customer? Call us today to get more information on our products and services!